Browse Topic: Total quality management

Items (42)
This study demonstrates the application of the T-Matrix, a Total Quality Management (TQM) tool to improve thermal comfort in automotive climate control systems. Focusing on the commonly reported customer issue of insufficient cabin cooling, particularly relevant in hot and congested Indian driving conditions, the research systematically investigates 36 failure modes identified across the product lifecycle, from early design through production and post-sale customer usage. Root causes are first categorized using an Ishikawa diagram and then mapped using the T-Matrix across three critical stages: problem creation, expected detection, and actual detection. This integrated approach reveals process blind spots where existing validation and inspection systems fail to catch known risks, particularly in rear-seat airflow performance and component variability from suppliers. By applying this TQM methodology, the study identifies targeted improvement actions such as improved thermal targets, component tuning, and supplier-level quality controls. The outcomes demonstrate measurable enhancements in air velocity, cabin cooldown time, and noise levels, contributing to increased customer satisfaction and reduced warranty incidence. This work underscores the importance of proactive, cross-functional quality management and supports the evolving role of structured TQM tools such as the T-Matrix, in addressing modern automotive quality challenges.
Jaiswara, PrashantKulkarni, ShridharDeshmukh, GaneshNayakawadi, UttamJoshi, GauravShah, GeetJaybhay, Sambhaji
The main purpose of this research is to identify how the established quality methodologies, known worldwide as TQC (Total Quality Control) and TQM (Total Quality Management) are supported by the tools of the Quality 4.0 concept that similarly received influence from the disruptive technologies of Industry 4.0 in the last decade. In order to crosscheck the relationship among TQC and TQM and how Quality 4.0 supports these quality systems a qualitative investigation method was adopted through a survey questionnaire applied to one of the most important worldwide automobile company, based also in Brazil, Toyota of Brazil. Based on a literature review and relationship of concepts and synergy among them it was possible analyse and find out conclusions of this research work. The main results were identified as TQC and TQM are very well established concepts of quality and Quality 4.0 concepts and tools have been implemented on a path according to the markets importance prioritization, so then Toyota of Brazil is implementing in a slow motion, but started up using technologies of Industry 4.0 on Quality, promoting a leverage of excellence on quality function overall organization and settling down this Quality 4.0 level.
da Silva Bento, NelsonCavalcanti Bortoleto, WilliamIbusuki, Ugo
ABSTRACT Reliability Physics simulations for electronic assemblies has matured to become best practice during specification and design. However, the potential advantages of these simulations to programs and integrators are more far reaching. This paper will explore how the simulations can be used for virtual qualification, reliability assurance, maintenance scheduling and obsolescence management. Citation: Ed Dodd, “Reliability Simulations for Electronic Assemblies: Virtual Qualification, Reliability Assurance, Maintenance Scheduling and Obsolescence Mitigation”, In Proceedings of the Ground Vehicle Systems Engineering and Technology Symposium (GVSETS), NDIA, Novi, MI, Aug. 13-15, 2019.
Dodd, Ed
This Handbook provides “how to” guidance to industry and government for the reliability Activities and Methods contained in GEIASTD0009 for developing reliable products and systems, successfully demonstrating them during test and evaluation, and sustaining them throughout the system/product life cycle. GEIASTD0009 requires the developers and customer/users working as a team to plan and implement a reliability program that provides systems/products that satisfy the user’s requirements and expectations using a systems engineering approach. The four Objectives of GEIASTD0009 are listed below: Objective 1: Understand customer/user requirements and constraints. The team (developer, customer, and user) includes the Activities necessary to ensure that the user’s requirements and product needs are fully understood and defined, so that a comprehensive design specification and Reliability program plan are generated. Objective 2: Design and redesign for reliability. The developer implements a set of engineering Activities so that the resulting system/product satisfies the customer’s documented requirements and needs. Objective 3: Produce reliable systems/products. The developer performs the Activities that assure the customer that the reliability requirements and product needs have been satisfied. Objective 4: Monitor and assess user reliability. The team establishes a closed-loop feedback Method for continuous monitoring of reliability trends and incorporation of recommended improvements (corrective actions). GEIASTD0009 and this Handbook define a systematic approach to engineering a system/product, incorporating best practices that have evolved considerably in recent years. Figure 1 shows the four Objectives, defined in 1.4.2 of GEIASTD0009, and is a defense industry example of the interaction of the Objectives, supporting Activities and Methods, and strategies for reliable system design in the acquisition cycle. The four Objectives in GEIASTD0009 have Activities associated with them. These Activities are further developed in this Handbook as shown in Figure 2. The four Objectives of the standard are shown on the left and the derived Activities in the Handbook are on the right.
G-41 Reliability
Cost reduction in Low-cost Emerging Economies for Sustainable Growth - Principles, Processes, Tools & Techniques2015-01-28659/29/2015
Cost-reduction and cost competitiveness have emerged as major strategic tools to an enterprise and are being used all over the world to fight for survival as well as maintain sustainable growth. Maximization of value-creation by enriching the planet, people and the economy should be the key drivers leading to cost-reduction strategies in any business. The main objectives of this paper are to explain the Processes and Principles of Cost-reduction in technology-transfer to low-cost emerging economies to achieve sustainable cost-reduction and create a culture of cost-consciousness throughout an organization. DivgiWarner has not only designed and developed but has also been practicing unique processes of cost-reduction utilizing various tools as, 1 Value Analysis and Value Engineering 2 Cost-reduction through productivity improvement 3 Supply Chain Management (SCM) 4 Lean Manufacturing 5 Total Quality Management (TQM) 6 Control over fixed Costs 7 Working Capital and Fund-Flow Management 8 Inventory Management 9 Employee involvement through Kaizen, Suggestion schemes and 5-S Cost-reduction is planned, measured and reported with the following three indicators being constantly kept in perspective: 1 Profit achieved through cost-reduction activity 2 Cost-reduction as % to total Sales 3 Cost-reduction as % to Material Costs Cost-reduction achieved for sustainable growth without compromising on the quality of products, and keeping the customer and supplier-base intact and an increase in the top-line on a yearly basis in line with increase in markets and economies. For it to be achieved, cost-reduction has to be considered as a strategic and not just a tactical approach to overall cost-reduction efforts.
Kulkarni, DamodarDeore, Pankaj
This Assessment Guide is applicable to any assessment technique that wishes to embrace the principles and concepts presented in the EIA-599 National Electronic Process Certification Standard.
Systems Management Council
The purpose of this Interim Standard is to support the development and improvement of systems engineering capability.
G-47 Systems Engineering
Supply Chain Risk Management (SCRM), defined in this guideline, can be applied proactively for the protection of all procured products and services; both flying and non-flying through all levels of the supply chain. The guideline focuses on Quality as a key risk assessment factor taking into account elements from all aspects of the business having a direct link to global quality management. This concept/model is shown in Figure 1. While traditional “small q” Quality is a key element to be assessed, from a company business point of view, other elements play an important part in minimizing risk. This guideline defines such risk factors for consideration. SCRM as a business protection tool will be most effective when used to identify, and reduce risks when generating new business with new and existing suppliers. However, the tools and techniques described hereafter can also be applied to evaluate the existing supply chain network and determine the level of control required. The SCRM can be applied by merging identified risk factors associated with procured products or services and the supplier itself with the target for overall supplier quality risk management (see Section 6). This guideline is recommended to be cascaded to sub-tier suppliers in the supply chain.
G-14 Americas Aerospace Quality Standards Committee (AAQSC)
This document discusses a recommended new approach to integrate probabilistic methodologies with design practices, procedures, and software codes currently being used. In addition to complementing design methods currently in use, this new procedure will permit the designer to quantify the amount of conservatism that exists for a particular design due to the large amount of additional information which is provided to the designer. This additional information will allow the designer to make better decisions when faced with tradeoffs between cost, reliability, performance, and weight. Although the methodologies described herein can be used heavily in the design process, their applicability is much more encompassing. They can be used from product concept to customer delivery.
G-11 Probabilistic Methods and Uncertainty Quantification
Medical device manufacturers are experiencing an ever-increasing emphasis on process accountability. ADAM (Advanced Data Analysis Monitor) is a technology developed for resistance welding that gives manufacturers the information they need to support process development and production monitoring. It also supplies the data necessary to document quality requirements contained in ISO (International Organization for Standardization), good manufacturing practice (GMP), and total quality management (TQM) programs. The instrument monitors not only what happens after the trigger point of a typical weld monitor, but also before the trigger point, giving a 360-degree view of the process.
Using Six Sigma Concepts in the Engineering Process at Automotive Suppliers: Analysis of an Acoustical Test Bench2007-01-05304/16/2007
Six Sigma was developed by Motorola in the 1980s as an enhancement of their Total Quality Management (TQM) approach focusing on quality improvement. Companies such as General Electric (GE) developed the concept even further and extended the application of Six Sigma tools to their entire business, including the development of new products, with a focus on both financial gain and customer satisfaction. Six Sigma, however, also offers a rigorous, data-driven procedure for process and product improvement and for the development of new products and processes using proven methods and tools taken from the Quality Management and Quality Engineering toolbox. Integration into the existing engineering culture and the application of these tools and concepts to a typical application at a leading global exhaust system supplier are outlined in this paper. The procedure which is used for measuring the surface radiated noise is analyzed in detail by the principles of Six Sigma. This measurement procedure is a standard application used in the development process for exhaust systems of vehicles. Reproducibility and repeatability of these measurements had been poor due to the differences in temperature and mass flow through the system and variations in the combustion process. Changes within 1-2 dB improvement were not previously covered by this test procedure without additional measures. The process, therefore, was checked using a test rig analysis based on Six Sigma methods. It showed the basic problem and gave proposals for improvements, which have now been integrated within the development process. The physical phenomena, procedures and improved testing processes are outlined in this paper.
Brand, Jan-FriedrichBerg, StefanGarcia, Patrick
Design of Experiment for Improvement of an Aluminum Tub Production Process2005-01-413111/22/2005
In this ever-changing world the Total Quality Management (TQM) is an important way to manage the organization. It involves management, engineering system and empowerment of all people of the company. This paper has the objective of improving the solution of problems that exists in the production environment and must be solved to get better process or products. Everything is done quickly and the root cause must be eliminated as soon as possible. There are a lot of decisions based on common sense, feeling, and old experience or just based on reasons. By the way we cannot forget that the interaction between factors in a study is usual. The decisions based on a small sample during a test in the middle of the production line can be done, but some effects not expected must be avoided. The not expected effects are caused by one or another factor not considered at the beginning. To support those decisions in a proper time and cost, considering the important factors, is necessary to design some tests, or experiments. Statistical methods can greatly increase the efficiency of these experiments and often strengthens the conclusion so obtained. By the statistical design of experiments, we refer to the process of planning the experiments so that appropriate data will be collected, which may be analyzed by statistical method resulting in valid and objective conclusions. Don't be overzealous in the use of complex, sophisticated statistical techniques. Relatively simple design and analysis method are almost always best. In this paper we will introduce to persons one way to implement in few stages a procedure to execute DOE in the shop floor and to present cases of study in the aluminum tube production process.
de Mello, André LuizNogueira, Maíra Nagayama
Supply Chain Risk Management (SCRM), defined in this guideline, can be applied proactively for the protection of all procured products and services; both flying and non-flying through all levels of the supply chain. The guideline focuses on Quality as a key risk assessment factor taking into account elements from all aspects of the business having a direct link to global quality management. This concept/model is shown in Figure 1. While traditional "small q" Quality is a key element to be assessed, from a company business point of view, other elements play an important part in minimizing risk. This guideline defines such risk factors for consideration. SCRM as a business protection tool will be most effective when used to identify, and reduce risks when generating new business with new and existing suppliers. However, the tools and techniques described hereafter can also be applied to evaluate the existing supply chain network and determine the level of control required. The SCRM can be applied by merging identified risk factors associated with procured products or services and the supplier itself with the target for overall supplier quality risk management (see Section 6). This guideline is recommended to be cascaded to sub-tier suppliers in the supply chain.
G-14 Americas Aerospace Quality Standards Committee (AAQSC)
G-14 Americas Aerospace Quality Standards Committee (AAQSC)
The purpose of this Standard is to support the development and improvement of systems engineering capability.
G-47 Systems Engineering
This Aerospace Standard (AS) documents the requirements for implementing NADCAP industry consensus-based accreditation programs.
Nadcap Management Council
Current design and development practices leading to formal liquid rocket engine qualification (USAF) or certification (NASA) will not achieve the specific reliability objectives of future programs. New rocket engine programs are dictating quantified requirements for high reliability in parallel with a cost-constrained procurement environment. These specified reliability levels cannot be validated with the necessary confidence in a timely or cost-effective manner by present methods. Therefore, a new improved process is needed and has been developed. This new reliability certification methodology will be discussed in detail in the five sections that comprise this document. Primary purposes of this report are to: a Define and illustrate this process b Point out its strengths and weaknesses c Provide guidelines for its application on programs which have specified reliability requirements Increased emphasis on rocket engine reliability and cost has prompted the Liquid Rocket Certification Subcommittee (Society of Automotive Engineers for Reliability, Maintainability, and Supportability) to thoroughly examine current methodologies to qualify or certify liquid rocket engine systems. For example, new liquid rocket engine programs, such as the joint NASA/Air Force effort for the National Launch System (NLS) or the Air Force XLR-132 storable propellant upper stage engine, include documented requirements for high levels of reliability. These new requirements exceed those historically demonstrated over the operational life of most current rocket propulsion systems. Certification of reliability was not required for past liquid rocket engines developed for the Air Force or NASA. The importance of demonstrated reliability was low, relative to such requirements as performance, schedule, and cost. Engines were formally qualified or certified by test programs aimed primarily at demonstrating design maturity and operational readiness in terms of performance and durability. In general, relatively little propulsion system testing, as distinguished from engine system testing, was implemented on past flight hardware for launch vehicles. Reliability estimates prior to the first flight of a new engine historically have been based largely upon results from qualification or certification tests which formally declared the engine ready to fly. Many changes typically were made during the engine development period, until the engine was considered mature enough to qualify or certify. The process, therefore, precluded the gathering of test results applicable to reliability assessment during this development phase of a program. As a consequence, predicted reliability levels, at high confidence, prior to the first flight of a new engine have been consistently low. This was due to the small number of engines tested, especially identical units, and the limited number and type of tests performed on each engine during a typical qualification or certification test program. Reliability levels for current operational rocket engines are based upon a combination of ground test experience supplemented by the accumulation of data derived from actual flights. This process typically takes years and hundreds to perhaps thousands of tests to develop a satisfactory level of reliability and confidence for a particular engine system. The Liquid Rocket Certification Subcommittee advocates a new approach to rocket engine reliability certification as a result of reviewing current methods to qualify or certify engines. It is felt that this new approach is an improvement over current qualification/certification methods. The recommended new approach, described in the following sections of this report, involves a judicious combination of analysis and test efforts that begin at an early stage of the design prior to formal certification. This methodology quantifies reliability estimates by focusing upon early identified weak links in the design and system reliability drivers. The recommended approach includes development tests that assist in establishing the necessary information base for probabilistic analyses and engine system certification testing to demonstrate structural, thermal, and dynamic capabilities, as well as the more typical performance and life requirements. The new approach begins with a traditional deterministic preliminary design of the engine. A failure modes and effects analysis and a fault tree analysis are then conducted. At this point, the improved approach departs from typical methodology by screening engine components for criticality. A critical component has one or more critical failure modes. This screening is based upon the accumulated knowledge which impacts the design at this point. Critical components typically are complex in geometry, difficult to analyze, susceptible to catastrophic failure, and sensitive to such things as environments, loads, or material properties. Experience has shown that a majority (about 80 to 90%) of the components of a rocket engine can be classified as noncritical, and their reliability is essentially unity. Therefore, a conventional deterministic design approach is satisfactory for these components. However, probabilistic analysis may be desirable for these noncritical components to realize other benefits such as weight savings. The remaining engine components have a higher probability of failure as well as being engine system critical and require the more intensive probabilistic analysis. A probabilistic analysis recognizes dimensional tolerances, variability in material properties, inadequacies in modeling techniques, load distributions, manufacturing variabilities, and so forth, involved in each critical failure mode. Components that utilize the more intensive probabilistic analysis techniques will yield quantified reliability estimates, while those designed deterministically are assessed only for serviceability. The process is iterative and continuous in nature, whether the component follows the deterministic or probabilistic path, and utilizes the best information available at the time of the analysis. Data deficiencies identified by the probabilistic analysis approach provide guidance for establishing a cost-effective test program during the development phase of the engine program. The final step in the recommended new approach is a formal, hot firing, test of the engine system which simulates, to the maximum extent possible, the complete propulsion system. Tests will be conducted to engine operational limits to validate structural, thermal, and dynamic margins. A careful review of earlier rocket engine certification and re-certification test programs revealed a number of weaknesses in these formal programs. For example, tests were implemented on a very limited number of like engines. Similarly, most tests were conducted at nominal engine operating conditions with little or no testing at or near anticipated flight operational boundaries. Few attempts were made to demonstrate structural, dynamic, or thermal margins. Duration typically was stressed by multiple full-term firings as suggested in MIL-R-5149 (1969). However, margins in duration frequently were compromised by engine rework. Early test programs failed to provide adequate reliability data because of the many shortcomings indicated above. Sections 5 and 6 of this report will be devoted to reliability validation for the application of this new approach on programs that have specified requirements for engine reliability. In summary, an examination of weaknesses in past programs to qualify or certify liquid rocket engines, combined with recent strong emphasis on high engine reliability, has led to this recommendation of a new improved approach for the entire process. It is hoped that this new approach will be adopted by and satisfy the future needs of the military, NASA, and commercial users of liquid rocket engines because of the many advantages that will accrue from this approach. For example, it elevates reliability to a status typical of performance, schedule, and cost. It provides early identification of weak components and mitigates nonbeneficial conservatism due to compounding of margins and factors of safety on some components. The approach also guides cost-effective test programs to validate analytic models, confirm environmental predictions, and define system interactions. It provides continuous quantified estimates of component and engine reliability and validates the required level of reliability prior to commitment to flight. It demonstrates structural, thermal, and dynamic capability to operational limits. Finally, the new approach reduces total costs of development, certification, and flight, at some affordable increase to the initial design costs.
G-11 Probabilistic Methods and Uncertainty Quantification
SEPIA: A New Computer Assisted Design Integration Strategy9510612/1/1995
The objective of this paper is to describe the SEPIA concept and to describe how the development and implementation of it can result in cost and timing improvements in the design phase of the new product development process. SEPIA stands for Simultaneous Engineering Parametric Interaction Analysis. The concept consists of developing a computer program that will receive input from relational databases of primary design variables, determine the interactions between the variables and calculate optimum values for all of them simultaneously, in a format that facilitates decision making. For new vehicle platform programs, the primary design variables are typically mass, manufacturing complexity/cost, performance, regulatory compliance, durability and damageability/repairability. Competitive vehicle analyses have been used to develop benchmark targets for each of the variables listed above and others including NVH, warranty/customer satisfaction, etc. Design decisions need to be based on the interdependencies between the variables. This paper offers several typical scenarios of how these interdependencies can be viewed and how the proposed decision making processes can be implemented. This paper also explores the nontechnical aspects of decision making, with a primary requirement being the development of a trust system between employer and employee, and manager and associate, that transcends the boundaries and barriers of corporate culture, office politics, dysfunctional organizations, gender, racial and generational biases. Reward systems and other recognizable actions must also support the trust building ethic. Every associate may not completely agree with or comprehend a new product plan. However, they will make a commitment to achieve its goals to the extent that management can express and support its commitment for the program. Management has to find and properly utilize the right motivational tools, in some cases, tailored to fit each associate's needs. Trust is the key to this motivational strategy. SEPIA needs to be understood and implemented properly, as an integral part of a total quality management approach. Its merit lies in preventing new vehicle programs from becoming caught in interminable redesgin loops, cost cost overruns, missed market opportunities or outright cancellations. SEPIA seeks to limit these wasteful practices.
Ribbens, Jack A.
This Aerospace Standard establishes the minimum requirements necessary for NADCAP accreditation of an Inspection System that meets, at a minimum, MIL-I-45208. These requirements may be supplemented by additional requirements at the discretion of the NADCAP General Quality Systems Task Group. It is the intent of this standard to provide a harmonized quality standard that meets MIL-I-45208, MIL-STD- 45662, and the relevant portions of MIL-STD-1520. In addition to meeting these requirements as a minimum, an attempt has been made to harmonize the requirements of MIL-Q and the ISO9000 series of standards. Where similar requirements existed between these two standards, the more stringent requirement was imposed.
Nadcap Management Council
This Aerospace Standard establishes the minimum requirements necessary for NADCAP accreditation of a General Quality System the meets, at a minimum, MIL-Q-9858. These requirements may be supplemented by additional requirements at the discretion of the NADCAP General Quality Systems Task Group. It is the intent of this standard to provide a harmonized quality standard that meets MIL-Q-9858, MIL-STD-45662, and the relevant portions of MIL-STD-1520. In addition to meeting these requirements as a minimum, an attempt has been made to harmonize the requirements of MIL-Q and the ISO9000 series of standards. Where similar requirements existed between these two standards, the more stringent requirement was imposed.
Nadcap Management Council
This AIR by the G-11AT (Automation and Tools) subcommittee, examines the failure mode, effects and criticality analysis (FMECA) requirements and procedures as performed on current and earlier vintage engineering programs. The subcommittee has focused on these procedures in relation to the concurrent engineering (CE) environment to determine where it may be beneficial, to both FMECA analysts and users, to automate some or all of the FMECA processes. Its purpose is to inform the reader about FMECAs and how the FMECA process could be automated in a concurrent engineering environment. There is no intent on the part of the authors that the material presented should become requirements or specifications imposed as part of any future contract. The report is structured to include the following subjects: a A FMECA overview b The current FMECA process c FMECA in the concurrent engineering environment d FMECA automation e The benefits of automation
G-41 Reliability
This SAE Aerospace Recommended Practice (ARP) is a system guide for Engine Monitoring System (EMS) definition and implementation. This keystone document addresses EMS benefits, capabilities, and requirements. It includes EMS in-flight and ground applications consisting of people, equipment, and software. It recommends EMS requirements that are a balance of selected benefits and available capabilities. This ARP purposely addresses a wide range of EMS architecture. The intent is to provide an extensive list of possible EMS design options. NOTE: a Section 3 describes an EMS. b Sections 4 and 5 outline benefits and capabilities that should be considered for study purposes to define EMS baselines for how much engine monitoring is required. c Section 6 provides implementation requirements that should be considered for an EMS after study baseline levels of EMS complexity are selected.
E-32 Aerospace Propulsion Systems Health Management
Process Improvement in Chrysler's Small Car Platform9304713/1/1993
There are important changes unfolding in domestic industry. In the face of increased competition and the reality that traditional practices are no longer sufficient, manufacturers are taking daring new looks at the ways that they do business. Platforms and small business units are being formed within large companies to manage product lines. Cross-functional teams are replacing functional organizations as the driving forces in product development. Authority and leadership are being shifted lower and lower Into the working ranks, and the reengineering of work processes is becoming the challenge. This paper presents part of the story of Chrysler's Small Car Platform. It begins with an overview of the platform system. Then it focuses on the Process Phase of a vehicle program. The story is told to illustrate our experience in a continuous improvement process. Although the first small car developed by Chrysler under the new platform system is still a year from market introduction, we have learned many things. We found that we could study Japanese methods including Total Quality Management (TQM), lean manufacturing and self-directed teams, but none of these tools could be applied directly as we learned them. They had to be applied in our environment, with our people and our culture. Through our experience, we are discovering what we did not learn in school. We expect that our experience is typical of all groups involved in continuous improvement.
Dika, Robert J.Begley, Ray L.Carlson, Alan C.Culos, John W.Kurowski, Chris W.Myers, Monte G.Ziaja, Henry J.
This Aerospace Standard (AS) documents the operating instructions, rules, policies, and practices of the Performance Review Institute (PRI), an affiliate of SAE. Covered in this standard are the operations of NADCAP committees, headquarters and field personnel, requirements for ongoing relations with suppliers, and procedures for conducting audits, continuing surveillance and accreditation. Supporting SAE NADCAP Aerospace Standards provide supplier requirements for complying with each individual accreditation process.
Nadcap Management Council
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