Frequently Asked Questions (FAQs):

 

Proxy Server:

For Proxy Service configuration information see Proxy Server IP Authentication help.

 

Other IP Authentication:

If your subscription uses IP Authentication, and your organization uses a VPN or other network routing software you will need to route requests for dsa.fullsight.org to go through one of the IP ranges on your subscription.

 

URL Filtering:

If your organization filters or blocks websites, you may need to add the following domains to a whitelist in order for subscription authentication and all functionality to work.

dsa.fullsight.org

saemobilus.sae.org

 

SSO:

For questions related to SSO, please see common SSO related questions.

 

Content: 

What content is available on the SAE MOBILUS platform? 

The SAE Mobilus platform includes 200,000+ resources covering a wide range of technologies surrounding the aerospace, automotive, and commercial vehicle industries. These content types include:

• aerospace standards
• ground vehicle standard
• aerospace material specifications
• technical papers
• eBooks
• magazines
• video
• journals 

The redesigned browse section organizes the content closely with terms commonly used across the industry and a reference to the definitions can be accessed here.

 

What is SAE International's policy regarding intellectual property?

SAE reserves the right to copyright any of its print products, electronic products, databases, audio/visual products and any other subject matter. For more information, please refer to our Intellectual Property Policy information on the SAE International website at https://www.sae.org/about/legal-policies?tab=4

 

Where can I find information on rights and permissions for products?

A link to the SAE Legal Polices is available in the footer of every SAE MOBILUS page. Or, please visit the SAE International site at https://www.sae.org/about/legal-policies?tab=1

 

How do I obtain permission to use SAE Copyrighted Material?

Photocopying or republishing SAE International copyrighted material in another work, in whole or part, without written permission from SAE International is strictly prohibited, and is a violation of US and international copyright laws.  To review and obtain copyright permission please visit the Copyright Guideline page at https://www.sae.org/about/legal-policies?tab=4

 

What is a historical standard? 

A historical standard is a document that is no longer the most current version of a given SAE Standard. Historical standards are available for many current Aerospace Standards, Aerospace Material Specifications, and Ground Vehicle (J-Reports) SAE Standards. The status of standards could reflect the following:

• Revised: An active technical report has been updated and republished. Subject to 5-year review.
• Issued: the first time a technical report is published. Subject to 5-year review.
• Stabilized: AA technical report that has been “frozen” at the last active revision level. 5-year review is not required.
• Reaffirmed: A technical report which has been reviewed by the technical committee and determined to be current with no need for immediate revision. Subject to 5-year review.
• Cancelled: A technical report that is deemed “not fit for use” due to technical reasons or when its technical requirements are totally superseded by another document. 5-year review is not required.

 

How frequently is content updated? 

Content within the SAE Mobilus platform is updated as content becomes available. To stay informed, notifications on standard revisions can be set. This feature is available as part of the personalized free-to-register and use My Library account, available with every subscription.

 

What content notifications are available?

To stay informed, alerts on standard revisions can be set, which means that every time a new revision gets published to a standard, an automatic notification (email and/or in app) will be generated informing about the change. This feature is available as part of the personalized My Library account, for which a user can sign up (register) for free. The notification capability of the platform will be expanded in the future to include additional options. 

 

 

 

Purchasing / Subscriptions:

 

How do I purchase a single paper, standard, eBook, or magazine issue/article online? 

Individual SAE papers, standards, and ebooks are available for purchase at: papers.sae.org, standards.sae.org, http://books.sae.org/ , and sae.org/magazines. As a SAE MOBILUS subscriber you can conveniently purchase full text documents that are not in your subscription.

To expand your content, contact SAE Customer Sales: 1.888.875.3976 (U.S. & Canada only) • 1.724.772.4086 (outside U.S. & Canada) • customersales@sae.org

 

Who should I contact with questions about purchasing a subscription? 

Please contact an SAE International Sales Representative:
(p) 1-888-875-3976 (US)
(p) 1-724-772-4086 (Outside US)
Fax: 724-776-3087
E-mail: customersales@sae.org

 
Do I need to log in to use the SAE MOBILUS platform? 

Yes. SAE Mobilus is a subscription based platform that requires a login via automatic IP authentication, Single Sign On, Federated Identity or via a username and password provided to you through your administrator.  SAE Mobilus also provides an option to sign up for My Library account for free, which allows customization of the platform and experience based off your preferences.  The My Library requires a separate login process and is available free with every subscription.

 

How large are the download files, and how long does it take to download a document?

File sizes vary because document size ranges from a few pages to over one hundred pages. Because of this, download times vary a lot and are also dependent on the speed of your Internet connection.

 

 

Other:

 

How do I obtain financial forms for SAE such as Federal Tax Number, W-9 Form and other financial documents?

Finance Information for SAE Collegiate Chapters including Federal Tax ID, Bank Account information, W-9 Forms , etc. can be found at the following location: http://students.sae.org/chapters/collegiate/manual/finance.htm

 

 

 
Technical Support:

 

Who do I contact for technical assistance? 

For technical assistance, please contact customer service and they will properly direct your inquiry:
Customer Service:
(p) 1.877.606.7323
(p) 1.724.776.4970 (Outside U.S. and Canada)
(e) CustomerService@sae.org

 

EZProxy

Customers attempting to access SAE MOBILUS utilizing an EZProxy server have reported the following error message:   “Connection refused by https://saemobilus.sae.org/Please try again later”. 
Please follow the steps below to diagnosis and correct the situation.

1. Check Firewall settings to ensure that SAE MOBILUS is not blocked.
2. Try to access https://saemobilus.sae.org/ without the EZProxy link on the EZProxy server. 
3. Check if SSL Certificate is installed for the EZProxy server. Please refer to this link for details: https://www.oclc.org/support/services/ezproxy/documentation/cfg/ssl.en.html#par_text_title
4. Run https://www.ssllabs.com/ssltest/viewMyClient.html on the EZProxy Server to see if client supports TLS 1.2

If you still experience problems, then there is a TLS mismatch. To access SAE MOBILUS, your EZProxy server should support TLS 1.2.  Currently, EZProxy version 6.1.16 with OpenSSL 1.0.2d is the only version of EZProxy that supports TLS 1.2.
 

Note: EZproxy stand-alone users, please add the CookieLaw stanza above the SAE MOBILUS stanza.

 

Browser Compatibility

SAE MOBILUS is compatible with all current versions of major browsers including, but not limited to, Chrome, Firefox, Internet Explorer and Safari.

 

How do I submit feedback for the website?

To submit feedback, please follow these steps:

1. Click the Knowledge Area icon in lower right (you do not need to be logged in) 

2. Select the tab for Your Feedback

3. Enter your feedback and click on 'Submit'.

• If you would like to be contacted about your feedback in the future, please provide your name and email while you submit. We will try our best to respond to your specific feedback or question but for common questions, we plan to update the FAQs periodically so please continue to check this section for any updates.  

 

How do I switch back to the classic Mobilus version instead of using the new Mobilus website (OR vice versa)?

Click the menu (down arrow) towards the top left of your screen besides the text "SAE Mobilus" and select 'SAE Mobilus (classic)' to return to the old / classic version of the Mobilus website. You can re-enter the new Mobilus website using the same method on the classic Mobilus website.

 

Login & Access: If I am logged into the classic with my individual user (dashboard) account or into a subscription (institutional account), do I still maintain the same access when I switch between Mobilus classic and the new Mobilus website?

Yes, you will continue to be logged in and have access to the same publications if you are logged in (or choose to login into either the individual or your institutional subscription account or both) into the Mobilus classic version OR vice versa.

 

How do I translate a page from English into a different language?

To translate, you can use the translation options supported by your Browser. For instance, while using Google Chrome when you're on a page, right click, select Translate to <selected> language, in order to translate a page. To change the language, select 'choose another language' and choose another language.

 

Where can I view usage reports?

To view the usage (Counter) reports, you’ll need an administrator account and then once you are logged into My Library, go to the subscriptions section on the left hand navigation page, select the subscription you're interested to view reports for, and then select Counter reports under the Reports tab.

 

Why am I getting repeatedly logged out of Mobilus - Are there any steps I can take to address the issue?

Please try the steps suggested in this troubleshooting guide if you are getting logged out repeatedly from Mobilus