This SAE Edge Research Report explores advancements in next-generation mobility,
focusing on digitalized and smart cockpits and cabins. It offers literature
review, examining current customer experiences with traditional vehicles and
future mobility expectations. Key topics include integrating smart cockpit and
cabin technologies, addressing challenges in customer and user experience (UX)
in digital environments, and discussing strategies for transitioning from
traditional vehicles to electric ones while educating customers.
User Experience for Digitalized and Smart Cockpits and Cabins of Next-gen
Mobility covers both on- and off-vehicle experiences, analyzing
complexities in developing and deploying digital products and services with
effective user interfaces. Emphasis is placed on meeting UX requirements,
gaining user acceptance, and avoiding trust issues due to poor UX. Additionally,
the report concludes with suggestions for improving UX in digital products and
services for future mobility, offering a summary of insights and actionable
recommendations to enhance the UX in automotive technologies. Understanding the
correlation between UX, user acceptance, and market success from a UX, design,
and human-factor perspective will assist companies in creating customer-facing
next-gen products.