Testing to Ensure the Achievement of Corporate Goals for Customer Satisfaction

A process for creating a Customer Correlated, Accelerated, Life Test is presented. This process, which results in a model for predicting reliability, has been applied to a cold weather piston scuff problem. In this paper, the authors will discuss development of frequency distributions for customer environmental and operational use, establishment of customer based failure criteria, development of an accelerated test based on degradation, selection of testing strategies, data analyses, and measurement techniques.