Six Sigma in the Service Industry
2004-01-1764
03/08/2004
- Event
- Content
- This paper attempts to address the issues of six sigma as they apply to non-manufacturing organizations. Specifically, it summarizes the DMAIC model, and the DCOV model which is the prevention model of the six sigma approach. It concludes with applications of the six sigma approach in service industry and some general comments.
- Pages
- 11
- Citation
- Stamatis, D., "Six Sigma in the Service Industry," SAE Technical Paper 2004-01-1764, 2004, https://doi.org/10.4271/2004-01-1764.