Six Sigma in the Service Industry

2004-01-1764

03/08/2004

Event
SAE 2004 World Congress & Exhibition
Authors Abstract
Content
This paper attempts to address the issues of six sigma as they apply to non-manufacturing organizations. Specifically, it summarizes the DMAIC model, and the DCOV model which is the prevention model of the six sigma approach. It concludes with applications of the six sigma approach in service industry and some general comments.
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Affiliated or Co-Author
Details
DOI
https://doi.org/10.4271/2004-01-1764
Pages
11
Citation
Stamatis, D., "Six Sigma in the Service Industry," SAE Technical Paper 2004-01-1764, 2004, https://doi.org/10.4271/2004-01-1764.
Additional Details
Publisher
Published
Mar 8, 2004
Product Code
2004-01-1764
Content Type
Technical Paper
Language
English