Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS

2001-01-0604

03/05/2001

Event
SAE 2001 World Congress
Authors Abstract
Content
Development of an affordable and dealer friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills.
Meta Tags
Topics
Affiliated or Co-Author
Details
DOI
https://doi.org/10.4271/2001-01-0604
Pages
10
Citation
Taube, A., "Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS," SAE Technical Paper 2001-01-0604, 2001, https://doi.org/10.4271/2001-01-0604.
Additional Details
Publisher
Published
Mar 5, 2001
Product Code
2001-01-0604
Content Type
Technical Paper
Language
English