Problem Resolution Process

In the automotive industry, 8D has been used for many years as the main tool to analyze and solve Quality claims. Due to the complexity of global products manufactured in a global supply chain, a high number of recalls and recurrences problems appeared. Applying Six Sigma skills developed a new methodology that has enhanced the capability to solve problems and avoid reoccurrence. The proposal of this paper is to introduce this methodology to the automotive industry as well as the main benefits and achievements that were reached.