Optimizing Comprehension and Performance in Technical Documentation: Does Adding Multimedia to Written Instructions Help to Safely and Accurately Perform Maintenance Tasks?

As part of a human factors research project aimed at optimizing technical documentation used in helicopter maintenance with multimedia elements, we compared different instruction formats to observe their effects on the performance of an assembly task. This task offers us the opportunity to test procedures that call for similar actions as a maintenance task (e.g., localization, action sequencing, assembly). Static (i.e., image and image with text) and dynamic instruction formats (i.e., video, video with text and video with audio) were compared to determine if dynamic formats allowed a better motor performance of the task for assembly reaction time (time needed to complete the assembly) and accuracy. We were also interested in how the use of the text instructions interacted with both visual dynamic and static instructions. Reaction times were recorded and measured with eye tracking data. Subjective data was collected in questionnaires during and after the experiment. Results showed significant differences in the time spent on the instructions and the time spent on the assembly, depending on the format of instructions. Overall, assembly time is shorter with video instruction formats, but videos took longer to be consulted than static formats. Results also showed a difference in the number of actions required to do the assembly. Videos facilitated the right path of action sequence in comparison with static formats. With the analysis of both subjective and objective data, the results give us a better idea of the advantages and drawbacks of using dynamic formats in technical documentation.