Modeling of Commercial Airplanes Service Request Process Flows

2009-01-3199

11/10/2009

Event
Aerospace Technology Conference and Exposition
Authors Abstract
Content
The repairing of commercial aircraft is a complex task. Service engineers at Boeing's Commercial Aviation Services group specialize in providing crucial repair information and technical support for its many customers. This paper details factors that influence Boeing's response time to service requests and how to improve it. Information pertaining to over 5000 service requests from 2008 and 2009 was collected. From analysis of this data set, important findings were discovered. One major finding is that between 6 and 8 percent of service requests are late because time/date stamps used in reports were created in a different time zone.
Meta TagsDetails
DOI
https://doi.org/10.4271/2009-01-3199
Pages
10
Citation
Al-Aqrabawi, Z., Fleming, D., Maranan, A., Lam, H. et al., "Modeling of Commercial Airplanes Service Request Process Flows," SAE Technical Paper 2009-01-3199, 2009, https://doi.org/10.4271/2009-01-3199.
Additional Details
Publisher
Published
Nov 10, 2009
Product Code
2009-01-3199
Content Type
Technical Paper
Language
English