Management of Service Deficiencies-A Component Manufacturer's View

Most manufacturers who supply the airlines with airplanes, engines or related systems, have organized programs to track the reliability of their products.

The manufacturer is very interested in the service history of his product when service deficiencies are reported. He needs failure related information in order to determine what action to take.

This paper describes the importance of failure data and describes the process which follows after the existence of a service deficiency is recognized.