Management Problem Solving and Decision Making

The primary task of a manager is to keep the activity for which he is responsible on plan and within control. To do this, he must be constantly solving problems and making decisions. His problems are caused by unplanned change.

The analysis he carries out is aimed at proving the true cause and devising a corrective change to get the activity back on plan. The method he uses is completely general, as applicable to people as to technical problems, to future potential problems as to present ones.