Maintenance Descrepency Reporting: Human Factors Issues

972616

08/05/1997

Event
SAE Airframe/Engine Maintenance and Repair Conference and Exposition
Authors Abstract
Content
One of the most common barriers to the timely disposition of maintenance discrepancies involves communication difficulties between pilots and technicians. These barriers occur at virtually every operational level of the aviation industry from general aviation to airline. Well intentioned yet incomplete or misdirected communication often results not only in frustration, excessive down time, and recurrence of the problem, but also fosters unhealthy (and inaccurate) stereotypical notions about the overall competence of each group. This paper focuses on a two-phase study designed to identify which human factors impede pilot - mechanic communication and which factors promote pilot - mechanic communication. The project was coordinated by a joint faculty - student research team from the Department of Aviation Technology at Purdue University.
Meta TagsDetails
DOI
https://doi.org/10.4271/972616
Pages
6
Citation
Lapacek, M., Mattson, M., Lopp, D., and Eiff, G., "Maintenance Descrepency Reporting: Human Factors Issues," SAE Technical Paper 972616, 1997, https://doi.org/10.4271/972616.
Additional Details
Publisher
Published
Aug 5, 1997
Product Code
972616
Content Type
Technical Paper
Language
English