Human Factors Best Practices

Throughout the industry, organizations struggle with the task of implementing effective human factors programs aimed at reducing maintenance errors. Almost universally, many barriers have frustrated these efforts. In 1998 and 1999, the National Transportation Safety Board sponsored two workshops designed at identifying barriers to the implementation of human factors programs and to explore what was working and what was not working among the many industry efforts. This paper explores the findings of these workshops. In addition, it will report findings of Purdue University studies that reveal a rapid deterioration of even the most successful human factors programs. The research findings disclose several “disconnects” within most organizations which rapidly negate the positive effects of successful human factors and error management training and nullify many proactive human factors programs. These findings underscore the need for a stronger commitment by management to the definition and implementation of effective human factors strategies and the longitudinal support of these programs through unwavering commitment to safety at all levels of management.