This study explores how digital transformation in the automotive sector contributes to sustainability, particularly through the elimination of paper-based processes. Accelerated by the COVID-19 pandemic, the integration of digital technologies has optimized operations and reduced costs across the industry. The research focused on the impact of data digitalization on eliminating printed reports and documents, aligned with Sustainable Development Goals (SDGs) 8, 12, and 15.
A mixed-methods approach was used, combining qualitative and quantitative techniques. Data were collected via questionnaires and descriptive research conducted with employees of a multinational automotive company in São Paulo. Findings revealed that the transition to digital solutions eliminated the company’s average of 842 monthly printouts, improved process efficiency by 12%, and reduced data loss and rework.
Key initiatives included automating performance indicators, adopting electronic signatures, and promoting virtual meetings—measures that streamlined workflows and strengthened competitiveness. The majority of employees surveyed reported increased efficiency and fewer operational errors after digitalization. Furthermore, 90% acknowledged a positive impact on sustainability, citing significant reductions in paper consumption.
Benefits highlighted include task automation, improved communication, and faster decision-making. However, challenges such as the need for continuous training and technical support were also noted. Overall, the study concludes that digital transformation is vital for enhancing corporate sustainability and operational performance and recommends ongoing investment in employee training and digital infrastructure.