Digital solution using immersive technology for field failure

Warranty claims act as primary source of characterizing field failures across industries, wherein appropriate classification of these claims is critical for further analysis. The classification of warranty claims is a highly laborious effort involving significant man-hours of warranty analysts. This can be highly optimized & made efficient using direct interpretation of the claim data on 3D model using unity game engine. Additionally, the color perception technique using immersive technology (AR/VR) can help to identify the vital few & drive prioritization of the field failures leading to faster problem resolution. The capabilities of UIUX & Advanced Visualization integrated to develop novel method to classify the warranty claims & interpret it on a 3D model using immersive technology which is novel & one of its kind in Industry. Unique characteristics of this tool is it focuses on the warranty claim classification by claim cost & count of claims and presents the heat map (Red-High, Yellow- Moderate, Green- Low, Gray - No claims) which helps in faster visualization of the claims on actual product. We have also integrated the respective corrective action associated for a failure mode which can help us to understand the status of actions plan to be deployed / closed & and track for its future effectiveness. The NLP algorithm has been trained through a multi-representative training dataset which covers all the defect categories based on experiential knowledge. Cross-validation technique is used for optimizing the machine learning algorithm parameters. The test datasets consisting of different mix of warranty claims were then fed into the model wherein the prediction accuracy of more than 90% was achieved over multiple runs consistently. The key outcomes are: Digital twin & thread being leveraged for Field failure real time big data leveraging Immersive technology which can help dealers / field technician to better visualize the issues through remote monitoring of system health Identify vital few & top hitters through connected data flow of huge volumetric data to prioritize the issues on actual 3 Model leading to faster resolution of the problems thereby improving end customer satisfaction Leverage theories of human perception such as color perception - Immersive technology based scalable solution which significantly improved visualization characteristics of warranty failure data for multiple products Keywords: Immersive Technology, Color perception, Game engine, Python, Warranty claims