Customer Support – Failure and Warranty Analysis in Off-Highway Vehicles

The reliability and durability of off-highway vehicles are crucial for industries like construction, mining, and agriculture. Failures in such machines not only disrupt operations but can also lead to significant economic losses and safety concerns. Effective failure and warranty analysis processes are essential to improve customer support, minimize downtime, and enhance equipment life cycle. This paper outlines a comprehensive 7-step failure analysis methodology tailored for off-highway vehicles, accompanied by warranty analysis using Weibull, 6MIS, and 12MIS IPTV. It details the process from problem identification through permanent solution implementation, emphasizing tools and techniques necessary for sustainable improvements. The structured approach provides an actionable blueprint for OEMs and service teams to enhance customer satisfaction, support sustainable development goals, and maintain regulatory compliance.