Control Limit Corrective Action: A Data Driven Approach to Defect Reduction

Throughout the eighties and nineties, the power of statistical thinking has revolutionized the process of manufacturing around the world. Although the utilization of statistical techniques has been advocated for most of this century, only in the last decade has the financial impact of reducing process variability become recognized as the cornerstone of being competitive in the global marketplace. At Sikorsky Aircraft, a subsidiary of United Technologies Corporation based in Stratford, Connecticut, several initiatives have harnessed the power of statistics by taking this science to a new level… the shop floor.