Construction and Verification of a Model of Passenger Response to STOL Aircraft Characteristics

A technique for evaluating passenger acceptance of a transportation system's environment has been developed. This includes a model of passenger reaction to the vehicle, as well as the relative satisfaction compared to other system attributes. The technique is applied to two commercial airline operations--a U.S. commuter, and the Canadian Airtransit STOL system. It is demonstrated that system convenience and aircraft interior seating can play a large role in satisfying the passenger.