What the Construction Equipment User Expects from the Manufacturer and Dealer

This paper discusses the relationship between users of construction equipment and the manufacturers and dealers of the equipment The people involved in this relationship are the deciding factors in whether all participants are satisfied, as the people are responsible ultimately for the product The paper points out that the major qualities necessary in the considerations behind a user's satisfaction with a manufacturer's product are those belonging to people, ingenuity, improvement, and integrity. Examples are shown from the user's point of view of the need for these qualities, of which integrity is the most important.