Communication Skills Development: Practical Implications for a Culture of Safety in Aviation Maintenance

The negative consequences of unsafe behaviors on the job heavily contribute to the rising costs of doing business in terms of both organization dollars and diminished human quality of life. Developing a safety culture provides a positive proactive approach toward creating a working environment where safety is a top priority. An integral part of accomplishing this task is directly related to training individuals on how the interactions that occur among organizational members and the messages their behaviors send influence others' behaviors. This can be best addressed through communication skill development initiatives including mutual responsibility, trust, avoiding punitive strategies and facilitating assertiveness.