Analysis and Prioritization for Automation of Administrative Processes: Application in a Shared Service Center

2025-36-0233

To be published on 12/18/2025

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Abstract
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This research aimed to develop a method for identifying and prioritizing the feasibility of automation in administrative processes, using as an example an application in a Shared Services Center (SSC) of a Brazilian multinational in the auto parts sector. The study considers the use of various automation technologies, including Robotic Process Automation (RPA), Decision Rules, Extract, Transform, Load (ETL), Analytics, and Workflow, with the goal of optimizing operational efficiency and reducing costs. The methodological approach adopted is based on Design Science Research (DSR), allowing for the creation and validation of an innovative artifact that, through a questionnaire applied to each process, assists in identifying the administrative processes most suitable for automation. Using the questionnaire responses, an indicator is calculated related to the percentage of automation feasibility (Paut) of the processes. The results obtained demonstrate an artifact that makes the identification and prioritization of processes faster and more efficient, in addition to supporting the selection of the appropriate technology to be applied. The tool was evaluated by technology and process specialists and received average scores of 9.17 for usability and cost-benefit, and 7.5 for scalability, indicating good overall acceptance. It is expected that the theoretical and practical contributions of this research may serve future studies in the area and be adaptable to different organizational contexts.
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Pages
7
Citation
Junior, Osvaldo Vicente Jardim, Renato de Campos, and Bruno Chaves Franco, "Analysis and Prioritization for Automation of Administrative Processes: Application in a Shared Service Center," SAE Technical Paper 2025-36-0233, 2025-, .
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Published
To be published on Dec 18, 2025
Product Code
2025-36-0233
Content Type
Technical Paper
Language
English