Acquisition and Utilization of Construction Machinery Product Service Data

After-sales product information remains one of the most vital and elusive inputs required by a profitable manufacturer. Tracking of capital goods products, such as construction machinery, is especially critical because of its high product-unit value, extended product service life, and the market demand for continued product improvement. This paper presents a system designed by a manufacturer to accumulate, assimilate, and disseminate timely product service information.