The need to use statistical methods to compete successfully in today's marketplace is gaining recognition around the world. What is not always understood is how to start. This paper will provide information on how to design the implementation program) the role of management, a plan for achieving self-sufficiency and avoidance of pitfalls.
The problem facing United States industry today is not so much the quality of products as it is quality of processes. All work, whether it be production or administration, can be broken down into processes. When each of those processes is examined, simplified, made consistent (brought under statistical control) and then relentlessly improved, waste and rework are eliminated, quality increases, productivity improves, costs go down, and the company's competitive position increases dramatically. Management must understand this relationship and labor must also understand that improved competitive position will mean more jobs. Mutual trust and respect are required of all employees.