A Strategy for Improving Product Quality Through Quality Awareness and Participative Management

The customer's demand for product perfection emphasizes the need for a more effective strategy for improving product quality. Quality awareness and the control of quality must begin when the product is conceived and should not end until the product is purchased by the customer. The control of quality must be extended to and become a way of life in the design phase and the manufacturing process phase in addition to the currently existing production phase. This can be accomplished through a participative management system involving everyone throughout the product cycle in the development of the quality goal and the quality control plan.