A Methodological Framework for Evaluating on Board Computer Technology in Emergency Dispatch Operations

A methodological framework for evaluating on board computer technology in emergency dispatch operations is presented. The proposed framework evaluates the effectiveness of Mobile Data Terminals (MDT) with regards to operational, human factors, economic, and technical implications. A case study related to the introduction of MDTs in the service restoration operations of a large electric utility company is presented. Preliminary results suggest that the proposed technology is technically feasible and operationally effective.