Root Cause Problem Solving - Methods and Tools



How do you solve a problem? Do you find yourself using quick and easy solutions or a structured methodology? Too often, organizations tend to seek quick solutions to a problem without adequately addressing its underlying cause. These decisions often result in solutions that don't work or aren't sustainable, often wasting time, effort, and money. To combat these issues and adopt a fresh approach, teams can use the methods and tools of root cause problem solving. By first viewing a problem as an opportunity for improvement, the team can then identify the problem's root cause or causes, and implement solutions to prevent the problem's reoccurrence.

This six module course introduces the Root Cause Problem Solving approach. It explains how using Root Cause analysis can help improve operational and financial performance by identifying root causes and implementing solutions to significant or recurring problems. This methodology is used by many major automotive manufacturers to improve quality and customer satisfaction, reduce operation costs, and provide greater employee knowledge of work processes.

Participants will become familiar with the eight steps of the Root Cause Problem Solving approach, learning the key actions completed in each step and interacting with examples and scenarios that demonstrate how each step functions to solve problems and keep them from reoccurring in an organization. Participants will also be supplied with tools that assist with the completion of each step that they can use in their own problem-solving efforts on-the-job.

Learning Objectives

By participating in this eLearning course, you'll be able to:

  • Explain why root cause analysis using the 8-step problem solving methodology is more effective than non-structured problem solving efforts
  • Define the difference between a problem, symptom, cause, and root cause
  • Use tools and techniques to solve problems
  • Evaluate the effectiveness of problems solving efforts
  • Describe the role of problem solving in continuous improvement
Who Should Attend

This course is applicable to those directly working in or responsible for performance improvement of any definable, repetitive process (e.g., manufacturing, design, logistics, purchasing, sales, or distribution), including: manufacturing managers, supervisors, and team leaders; manufacturing engineers; design engineers; quality engineers and technicians; technical managers; project team leaders; problem solving and quality improvement facilitators; anyone whose role includes problem solving: supervisors and lead personnel.

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