Quality Function Deployment: Transforming Voice of the Customer into Engineering Specifications

This course is offered in China only and presented in Mandarin Chinese. The course materials are bilingual (English and Chinese).

Currently in the industry, especially within China, product requirement development is more of an experience-based process rather than a scientific methodology. This course addresses this issue and provides a more process-driven method for better requirement development through the Quality Function Deployment (QFD) methodology.  Real industrial examples are used to demonstrate how to systematically convert the voice of the customer data to engineering specifications using QFD. By the end of this course, you will know how to categorize the voice of the customer information, how to systematically transform those data to engineering specs using the “house of quality”, how to analyze the QFD result, and how to effectively construct a QFD.