Abstract
Content

Transitioning into a management role is challenging—how do you move from being a peer to leading a team? This pathway is designed to support new leaders as they navigate this critical shift.

New managers will learn how to give effective feedback, delegate tasks with confidence, and lead difficult conversations—whether delivering bad news or handling a crisis. They’ll also explore soft skills like emotional awareness, resilience, and the importance of workplace civility in building trust and respect.

Beyond technical management skills, the pathway emphasizes personal growth. Topics will guide new leaders through the emotional and psychological challenges of leadership. These lessons promote accountability, humility, and self-awareness—qualities essential for creating a positive team culture.

Learning Objectives
Content
By participating in this eLearning course, you'll be able to:
  • Recognize and reinforce positive behaviors and contributions from team members
  • Build relationships through active listening and understanding individual needs
  • Manage difficult conversations with empathy and professionalism
  • Maintain composure and a positive attitude during high-pressure situations
  • Respond to setbacks with a problem-solving mindset
  • Assign tasks effectively, considering team members’ skill levels and development goals
  • Set clear expectations for deliverables and timelines
  • Monitor task progress while empowering team members to take ownership
  • Demonstrate confidence in prioritizing and managing competing responsibilities
  • Model resilience to inspire confidence and adaptability within the team
Who Should Attend
Content

This learning pathway is designed for new and emerging managers.

Meta TagsDetails
Duration
02:45
CEU
0.3
Additional Details
Publisher
Product Code
PD272606
Content Type
eLearning
Language
English