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Loss function curve to quantify customer (dis)satisfaction for second row headroom
ISSN: 0148-7191, e-ISSN: 2688-3627
Published February 10, 2023 by SAE International in United States
Annotation ability available
Event: SAE BRASIL 2022 Congress
During the early phase of vehicle development, one of the key design attributes to consider is the inner comfort for occupants. Internal spaciousness is the pillar that is responsible for user’s comfort and make into customer comfort needs in engineer metrics. Therefore, it is one of the key requirements to be considered during the vehicle design.
Certain internal vehicle characteristics such as the size of shoulder room and the knee clearance are engineer metrics that influence the occupants’ perception for comfort. One specific characteristic influencing satisfaction is the headroom, which is the subject of this paper.
The objective of this project is to analyze the relationship between the second row’s vehicle headroom with the occupant’s satisfaction under real world driving conditions, based on research, statistical data analysis and dynamic clinics.
- Alex Cardoso Santos - General Motors South America
- Piero Genaro - General Motors South America
- Rafael Terra - General Motors South America
- Antônio Pádua - General Motors South America
- Gabriel Zapiello - General Motors South America
- Rafael Rossini - General Motors South America
- Rodrigo Benevente - General Motors South America
CitationCardoso Santos, A., Genaro, P., Terra, R., Pádua, A. et al., "Loss function curve to quantify customer (dis)satisfaction for second row headroom," SAE Technical Paper 2022-36-0002, 2023, https://doi.org/10.4271/2022-36-0002.
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