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Demand Recognition and Specification: First Step Towards Strategic Enterprise Management
Technical Paper
2001-01-3364
ISSN: 0148-7191, e-ISSN: 2688-3627
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English
Abstract
Enterprises thrive to the extend they can meet the demands of their stakeholders. The authors proposed the Comprehensive Quality Function as a measure for the degree of satisfaction of demands. However demands on enterprises are rarely clearly stated. Therefore the first step towards quantitative strategic management is assembling create a catalogue of stakeholder demands. In a case study on an car manufacturing enterprise we demonstrate the feasibility of that undertaking and that even a partial list of demands can immediately be applied to improving enterprise quality, environmental and safety auditing procedure.
Authors
Citation
Winzer, P. and Sitte, J., "Demand Recognition and Specification: First Step Towards Strategic Enterprise Management," SAE Technical Paper 2001-01-3364, 2001, https://doi.org/10.4271/2001-01-3364.Also In
References
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