Truck OEMs intensify focus on customer experience, telematics to keep fleets up and running

With a customer-focused strategy and aftersales division in place, Navistar International's recently rolled-out Vision 2025 represents a fresh, collaborative effort to further enhance service operations across its entire network.

At a media event in August, Navistar executives discussed the strategy and how it came to be. In spring 2018, the manufacturer's Executive Leadership Team and the Executive Dealer Council worked together to develop and support an agile, forward-thinking committee to differentiate the International Truck network from others in the industry. Comprised of eight members, the Vision 2025 Committee is half represented by Navistar and the remaining half by the dealer network.