Designing Manual Workplace Systems in Engineer-to-Order Enterprises to Improve Productivity: A Kano Analysis

Being an engineer-to-order (ETO) operating industry, the control cabinet industry faces difficulties in process and workplace optimizations due to changing requirements and lot size one combined with volatile orders. To optimize workplaces for employees, current literature is focusing on ergonomic designs, providing frameworks to analyze workplaces, leaving out the optimal design for productivity. This work thus utilizes a Kano analysis, collecting empirical data to identify essential design requirements for assembly workplaces, incorporating input from switchgear manufacturing employees. The results emphasize the need for a balance between ergonomics and efficiency in workplace design. Surprisingly, few participants agree on the correlation between improved processes and workspaces having a positive impact on their well-being and product quality. Ultimately, the study offers a list of requirements that are needed at ETO assembly stations to satisfy employees and improve efficiency of the production processes.