The telematics fix

Diagnostics may be the key to keeping telematics viable and affordable.

Telematics has received plenty of hype in recent years, far surpassing its market impact. But there are growing signs that equipment makers and third-party vendors are making inroads by offering real-world functions instead of advanced ideas that use the Web and promise near-driverless operation.

Today, companies are focusing on improved diagnostics and data-monitoring services that let owners and operators determine how to use expensive equipment more efficiently. Communication systems transmit data that can predict when equipment might be heading toward failure. When those failures occur, systems send the error codes to maintenance personnel so they can take replacement parts into the field.