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Guidelines for the Development of Performance Based Technician Training Programs
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English
Abstract
Realizing a profit in today's market demands that the automotive industry closely examine each expenditure against its potential return. Because the industry's service segment is key to the success of the overall business, it too must be treated as an investment.
Quality service can only be rendered by a qualified workforce. It follows that training must be factored into the cost of doing business.
Effective training does not occur randomly. It is methodical, focused and goal oriented; it identifies a need and develops the appropriate solution. This paper presents an overview of the training process and offers guidelines for developing programs to satisfy recognized needs and realize measurable results.
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Authors
Citation
Brown, G. and Cerny, J., "Guidelines for the Development of Performance Based Technician Training Programs," SAE Technical Paper 950756, 1995, https://doi.org/10.4271/950756.Also In
References
- Bowsher, Jack E. Educating America: Lessons Learned in the Nation's Corporations John Wiley & Sons, Inc. 1989
- Cerny, J. Kenneth Levans Donald L. Performance Based Technician Training: A National Program SAE Paper # 920851 February 1992
- Cerny, J. Kenneth Who Will Fix Our Vehicles: The Need for Performance Based Technician Training Programs SAE Paper # 920795 February 1992
- Naisbitt, John Aburdene, Patricia Reinventing the Corporation William Morrow and Company, Inc. 1989
- Probst, Charles O. Assessing Technician Training in the 90's SAE Paper # 880393
- Probst, Charles O. Training Tomorrow's Technicians Using Human-Performance Technology SAE Paper # 870567
- Schlesinger, Leonard A. Heskett, James L. The Service Driven Service Company Harvard Business Review September-October 1991
- Senge, Peter M. The Fifth Discipline Doubleday 1990