The Process of Learning is a new series of performance-based skills programs for automotive personnel. It replaces traditional classroom instruction with a dynamic, practical, and proven effective alternative. This innovative series was developed by DAS, Inc. in cooperation with Sears, Roebuck and Co. It now provides some 30,000 Sears automotive service employees with an attractive, ongoing program designed to maximize the way adults learn.
The new process reflects a commitment to human performance technology, which depends on:
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A clearly defined training mission
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Training objectives which meet the needs of adult learners
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Effective evaluation and measurement of hands-on skills and the application of these skills in the service bay
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Career advancement based on competence in these skills, as well as length of service to the company
The advantages to automotive service technicians include the knowledge, experience, and confidence to perform well with minimum stress. The technicians also gain a clearly defined career ladder related to personal achievement. The advantages to Sears include improved productivity, increased sales, and cost savings.