This content is not included in
your SAE MOBILUS subscription, or you are not logged in.
A Computer-Based Automotive Information System: Ford Motor Company's Technical Information Utility
Annotation ability available
Sector:
Event:
22nd FISITA Congress
Language:
English
Abstract
Ford Motor Company's Corporate Technical Information System (CTIS), an inhouse computerized online utility for product and technical data, conducted a User Survey in 1987. The system is well accepted. The hardware is performing well and the data judged authoritative and helpful. Small issues revealed by the survey were resolved quickly. Two significant problems, however, (1) the need for improved customer services and, (2) a demand for significantly expanded system content, were identified. The paper highlights actions taken by CTIS to improve its customer services through online and telephone “Help”, a simplified User's Guide, and a more sophisticated search software, among other things. It also indicates the new files and file content that are being added as well as a whole new class of files called Company manuals. A University of Michigan MBA class is studying the potential for the marketing of CTIS to the vendors of components and services to the Ford Motor Company.
Recommended Content
Authors
Citation
Linder, F., Andrews, H., Culver, R., Rice, A. et al., "A Computer-Based Automotive Information System: Ford Motor Company's Technical Information Utility," SAE Technical Paper 885153, 1988, https://doi.org/10.4271/885153.Also In
References
- O'Leary Mick “American Databanks on the Alert,” Online, 12 1 26-28 January 1988
- Culver Robert N. Linder Fredrick C. Andrews Howard W. Tumavitch Elaine G. Grow Neville L. “The Corporate Technical Information System: The Ford Inhouse Information Utility.” Presented at Passenger Car Meeting and Exposition Dearborn, Michigan October 19-22 1987 SAE- 871927
- TEXTO, 4.x. ChemData Lyon 1987
- Andrews Howard W. Culver Robert N. Grow Neville L. “Ford TEXTO Utility Package.” Proceedings. HLSUA Forum XLI HLSUA Anaheim October 13-16 1985 743 747 Andrews Howard W. Grow Neville L. “Using TEXTO for Document Retrieval: Ford's SAE Abstract Database.” Proceedings. HLSUA Forum XLIV HLSUA Chicago April 12-15 1987 389 392
- STATUS. Owner's Guide CP International New York 1986