Managing for Quality-Volkswagen of America, Inc., Westmoreland Assembly Plant

In order to produce high-quality vehicles today, Management must find new approaches to effectively increase focus and follow-up on quality objectives. At the Westmoreland Assembly Plant, we have made structural organization changes, increased employe involvement, and upgraded quality information systems. These changes have been integrated into an existing operation over a period of several years with good results. Details of the new approaches as well as discussions of how the old supports the new are presented.