This paper outlines what a large company is doing on a corporate staff basis to help combat Product Liability problems.
Eaton Corporation is multi-national and serves a variety of markets. The extensive and complex line of products dictates the need for a well organized, corporate Product Assurance Program.
The program is made up of five thrusts: 1) Corporate Policy, 2) Guidelines, 3) Divisional Committees, 4) Surveys and 5) Training.
Utilizing a product development project, the implementation of several elements of Product Quality Assurance are explained. The program was designed for flexibility and emphasizes the chairman's motto to “DO IT RIGHT THE FIRST TIME, EVERY TIME.”