Approved Auto Repair Services Program (A Move to Reduce the Trauma of Automobile Repair)

The American Automobile Association is a federation of 211 affiliated automobile clubs with 932 offices in the United States and Canada which serve nearly 19 million members. As a not-for-profit organization, each club provides a wide range of services directly to its members and engages in public service activities on behalf of motorists and travelers in general.

The clubs constantly review their services and activities with the objective of determining those areas where they can provide significant benefits. The development and implementation of a new pilot automotive repair service program with significant implications for the consumer and the automobile repair industry is the subject of this paper.