Systems Management - Mainframe Vendor

Mainframe vendors generally are very recent entrants into the systems management marketplace. Customer demands for complete service and support of their application development and implementation, particularly in the sensor-based areas, were responsible for their entry. This paper discusses the life cycle of a typical systems management contract from preproposal analysis to Phase 1 (design) to Phase 2 (implementation) to customer turnover. Also presented is a typical statement of work from a typical proposal.