Rapid Product Problem Solving in the Automotive Industry

Product problems can be divided into two general categories: “vital few” and “trivial many.” This paper suggests ways to identify the two types of problems and different approaches to solving each type.

Recommendations are made for obtaining complete, accurate, and timely problem definition from the field.

A system for identifying cause and responsibility for solution, and improving the efficiency of arriving at a satisfactory solution is recommended for “vital few” problems.

A task force approach for solving “trivial many” problems is recommended.

Specific field problems are used throughout the paper to illustrate the suggestions and recommendations.