Loss function curve to quantify customer (dis)satisfaction for glove box volume

2022-36-0003

02/10/2023

Event
SAE BRASIL 2022 Congress
Authors Abstract
Content
During the early phase of vehicle development, one of the key design attributes to consider are the interior storages for occupants. Internal storage is the pillar that is responsible for user’s comfort and make into customer comfort needs in engineer metrics. Therefore, it is one of the key requirements to be considered during the vehicle design.
The vehicle has some interior storages, like storages on door trim, floor console and IP and to define the best solution for the customer, engineering team has certain internal vehicle characteristics such as the volume and size of storage are engineer metrics that influence the perception of comfort for occupants. One specific characteristic influencing satisfaction is the glove box volume, which is the subject of this paper.
The objective of this project is to analyze the relationship between the glove box volume with the occupant’s satisfaction under real world driving conditions, based on research, statistical data analysis and dynamic clinics.
Meta TagsDetails
DOI
https://doi.org/10.4271/2022-36-0003
Pages
10
Citation
Cardoso Santos, A., Genaro, P., Terra, R., Pádua, A. et al., "Loss function curve to quantify customer (dis)satisfaction for glove box volume," SAE Technical Paper 2022-36-0003, 2023, https://doi.org/10.4271/2022-36-0003.
Additional Details
Publisher
Published
Feb 10, 2023
Product Code
2022-36-0003
Content Type
Technical Paper
Language
English