Purpose - This research aimed to investigate the process of six-sigma implementation in automotive industry in Egypt in order to identify the critical success factors.
Research design and methodology - A review of relevant literature is used to identify potential critical success factors for six-sigma implementations. The research had targeted six-sigma management, practitioners, process users, and consultants working in automotive industry in Egypt. Data were collected with an electronic survey which included 20 close ended questions, each measured by using five-point scale, Out of total 600 questionnaire distributed, 240 useable responses were received resulting in 40 % response rate. A judgmental sampling technique had been selected. Both descriptive and inferential statistics had been used to analyze this data.
Findings - Our findings indicated that the belief among the respondents that management engagement, communication, training, monitoring progress are critical success factors for six-sigma implementation in automotive industry in Egypt. Also, the findings of the survey confirm that there is no significant difference among different experience levels, functions, and automotive sectors in perceiving and evaluating the critical success factors of six- sigma implementation in automotive industry in Egypt.
Research limitations - The sample was limited to automotive industry in Egypt and the results cannot be generalized too widely. However, this can be overcome by conducting other studies in different countries or industries.
Practical implications - Management and consultants working in automotive industry in Egypt should focus on management commitment, communication, monitoring progress, training to ensure successful implementation.
Value - This research identified the critical success factors of six-sigma implementation in automotive industry in Egypt