Remote Diagnostics for the Construction and Agriculture Industry: Extended Market Reach and Improved Support Operations

This highly competitive industry is comprised of cost-sensitive businesses where product reliability and customer support are key to profitable growth. The advent of Remote (wireless/Internet) Diagnostic services provides industry participants the ability to dramatically:

• Enhance customer support regardless of geography
• Cut operating costs
• Improve equipment productivity
• Enter new marketplaces with reduced infrastructure requirements
• Build historical databases for equipment life cycles
• Enhance future product design
• Improve product quality and reliability

In addition, these remote diagnostic services can be compatible with existing hardware and software diagnostic and maintenance tools. This can create seamless real-time maintenance, repair and command and control systems, linking OEMs, customers, dealers and mobile service people in global operations systems. In effect, maintenance and repair operations are integrated into company-wide business operations and planning systems.