A Role-Playing Paradigm for Teaching Six Sigma QC

Six Sigma is a popular methodology for implementing industrial quality control. Six Sigma seeks to provide a virtually zero product defect rate. Six Sigma combines elements of traditional statistical analysis methods with novel communication and management structures. Industrial training in the Six Sigma strategy has been hampered by the difficulty of presenting these core concepts in communications and management structures in the context of traditional lecture-workbook training schemes. This paper describes a curriculum based on role-playing exercises that seeks to provide a vivid, interactive learning experience for industrial trainees learning the Six Sigma process.