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The End of Quality Control
ISSN: 0148-7191, e-ISSN: 2688-3627
Published March 05, 2001 by SAE International in United States
Annotation ability available
Event: SAE 2001 World Congress
Quality is taken as the suitability of purposeful activity to the needs and expectations of customers. Identifying, quantifying and controlling the characteristics by which customers judge suitability of output is the essence of controlling quality and customer satisfaction.
Manufacturing companies are large entities requiring intricate systems to coordinate internal activities. Many systems have been developed to document procedures, collect performance data and facilitate communications. Each system, good in itself, may focus too narrowly on specific activities. Comprehensive systems promoted by the CEO are required for a company to function as one.
This paper describes the integration of existing quality disciplines into one, coherent plan that directs company activity toward customer satisfaction. This is the end of quality control.
|Aerospace Standard||CIRCUIT BREAKER, TRIP-FREE, PUSH-PULL, 1/2 THRU 20 AMP, TYPE I|
|Aerospace Standard||COMPASS, MAGNETIC, PILOT'S STANDBY|
|Aerospace Standard||FLANGE PROFILES, V-COUPLING, DESIGN STANDARD|
CitationVarga, A., "The End of Quality Control," SAE Technical Paper 2001-01-0378, 2001, https://doi.org/10.4271/2001-01-0378.
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