Quality - The Next Step is Getting to the Level of Behavior
2001-01-0374
03/05/2001
- Event
- Content
- This paper reports on the behavior-based approach to performance improvement that organizations are using to “translate” their quality procedures to the level of workgroup behavior. The paper uses applied behavior analysis of a critical non-conforming behavior to illustrate this method.
- Pages
- 7
- Citation
- Spigener, J., "Quality - The Next Step is Getting to the Level of Behavior," SAE Technical Paper 2001-01-0374, 2001, https://doi.org/10.4271/2001-01-0374.