PD530931ON: Foundations for Implementing Root Cause Analysis

Abstract

Content: Effective problem solving isn't just a quality function, and it's not just for operations or engineering. Effective problem solving is a valuable skill set needed throughout an organization. By working through a plausible scenario, you'll assess your own problem-solving skills and experience how tempting it is to jump to solutions or try to fix the problem without investigating and understanding all the underlying causes. Though sometimes effective in the short-term, jumping to solutions can be unreliable, wasting time, money, and effort. Instead, you'll be introduced to a formal problem-solving approach for finding root causes and implementing effective and lasting solutions that eliminate the problem.

Learning Objectives

Content

By participating in this eLearning course, you'll be able to:

Define “problem” and be able to recognize a problem in a given scenario
Summarize the importance of seeing problems as opportunities and the resultant effects of this approach
Explain why a structured approach helps to solve problems
Recite the eight-step process used for problem solving and summarize how each step contributes to solving a problem
Summarize roles and responsibilities associated with a structured problem-solving approach
Recognize a need for a work team, construct an effective team, and define roles and responsibilities within the team

Who Should Attend

Content: This course is applicable to those who seek an introduction to why participants should implement effective problem solving methods. It is intended for individuals who have little or no experience in formal problem solving methodologies including those who are new to the automotive or aerospace industries.

See the options next to the Add to Cart button for details on buying this introductory module only, the full course and/or the core modules that build on the introduction.

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