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Improved Customer Satisfaction in Automotive Loudspeakers
Technical Paper
2000-01-0077
ISSN: 0148-7191, e-ISSN: 2688-3627
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Sector:
Event:
SAE 2000 World Congress
Language:
English
Abstract
This paper shows various techniques used for improving customer satisfaction. The results are judged by independent surveys of customer responses obtained, at least one month after vehicle purchase. The Quality Tracking Survey (QTS) results are based on questions similar to nationally recognized car surveys, and are widely used to determine performance ranking. The vehicle under study was considered the worst performing in this category on initiation of this improvement effort. In less than two years, according to an independent survey, this vehicle finished the best of the group surveyed.
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Authors
Citation
Klacza, R., "Improved Customer Satisfaction in Automotive Loudspeakers," SAE Technical Paper 2000-01-0077, 2000, https://doi.org/10.4271/2000-01-0077.Also In
References
- Blat Distortion in Loudspeakers SAE Technical Paper Series #951089 Feb. 27 1995
- Precision Measurement of Loudspeaker Parameters Clark, David L. Journal of the Audio Engineering Society 45 3 1997 March presented at the 99th Convention of the Audio Engineering Society October 6-9, 1995
- Listening Test Technology for Automotive Sound Systems Clark, David presented at the Sound Quality Symposium 98 Ypsilanti, MI 1998 April 9
- Modeling and Controlling Excursion-Related Distortion in Loudspeakers Mihelich Ryan J. Clark, David presented at the 106 th Audio Enfgineering Society Convention May 8-11, 1999
- Position Dependant Amplitude Modulation in Cone Loudspeakers Ziemba, Mark presented at the 107 th Audio Engineering Society Convention September 24-27, 1999