General Motors Technical Center India-Vijayasarathy Subramanian, Biju Kumar, Masani Sivakrishna, Anandakumar Marappan
by SAE International in United States
Shared Mobility is changing mobility trends of Automotive Industry and its one of the Disruptions. The current vehicle customer usage and life of components are designed majorly for personal vehicle and with factors that comprehend usage of shared vehicles. The usage pattern for customer differ between personal vehicle, shared vehicle & Taxi. In the era of Autonomous and Shared mobility systems, the customer usage and expectation of vehicle condition on each & every ride of vehicle will be a vehicle in good condition on each ride. The vehicle needs systems that will guide or fix the issues on its own, to improve customer satisfaction. We also need a transformation in customer behavior pattern to use shared mobility vehicle as their personal vehicle to improve the life of vehicle hardwares & reduce warranty cost. We will be focusing on Vehicle Closure hardware & mechanisms as that will be the first and major interaction point for customers in vehicle. This gives us an opportunity to improve product life and customer experience in ride share and shared mobility…
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